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Shipping & Returns  HEADING_TITLE

Delivery Information.

All goods will require a signature on receipt of delivery and you are required to check the goods yourself at the time of delivery. Your signature on the delivery note will mean that the goods have been received in good condition. No claim can be accepted once the goods have been signed for in good condition. We do not accept goods being signed for 'unchecked' or 'not inspected' etc. All goods are despatched in perfect condition and should be received in the same condition but if they are not they should be refused at the time of delivery and handed back to the courier. If someone is to sign for the goods on your behalf you are still responsible for the delivery and the goods must be checked in the same manner as if you were receiving the goods yourself. You must inform us of any specific delivery instructions as deliveries are made during working hours and a charge is payable for failed deliveries. We cannot accept any claim whatsoever under any circumstance if the goods are not checked at the time of the delivery and the courier has not been informed. In the event that goods are damaged written confirmation from the courier must be obtained at the time of delivery.
If you require goods to be delivered to a different address other than your home ie work or next door neighbour, please let us know at the time the order is placed.
We tend to use Parcel Force, TNT, ANC or an International Carrier. If you are not in when they call then they will leave a card detailing how to arrange receipt of your goods. Lighting items that require the Special Courier Service will only be despatched if someone is at the destination address to take delivery and no goods will be left unsigned for.

Channel Islands

Delivery is normally 3-5 days from date of despatch.
We use the most appropriate delivery method to the Channel Islands. 
All orders will be classed as exempt Value Added Tax (VAT). 

Northern Ireland

Delivery is normally 3-5 days from date of despatch.
We use the most appropriate delivery method to Northern Ireland.

Scottish Highlands and Isles

Delivery is normally 3-5 days from date of despatch.
We use the most appropriate delivery method to the Scottish Highlands and Isles.

Overseas Sales.

For overseas deliveries we will use the most appropriate delivery method available. There is a basic table rate for shipping to Europe, USA, Canada and the Rest of World, however we will contact you when your order is ready for dispatch to confirm the additional payment required to ship your goods.  If you would like a quote for the total cost of shipping prior to placing your order please contact us.  All prices exclude Value Added Tax (VAT) which applies to all EU countries. For countries outside the scope of VAT, we will deduct the cost of the VAT. You may be liable for taxes within your own country upon delivery.

Sales to Countries Outside of UK

Any Tuscanor own brand products will be shipped unwired for wiring by an qualified electrician in the destination country unless agreed otherwise in writing prior to order being placed.  Any lights we supply under the Tuscanor brand as a distributor, which may be supplied wired MUST BE rewired by your own qualified electrician to meet your required country's standards.  We accept no responsibility if this is not adhered to.

Large Order Sales.

For anyone wishing to order in large quantities Please Phone Us and we may be able to offer even better prices than are shown on our website. Please ring to discuss your requirements.

Trade Accounts

We do offer Trade account facilities and any one wishing to open an account should contact us to discuss their requirements. 

Returns Policy.

We have a simple returns policy which means if you are unhappy with any  item, it can be returned for an exchange or full refund of the price of the item within 14 days. If it is a lighting item which has been made to order we are unable to accept returns. All Tuscanor Heritage lighting products are made to order and are non-returnable. All light shades are made to order and are non-returnable.
The item must be returned in an unworn/unused/unopened condition, complete with tags attached and in original packaging. Postage costs are not refundable unless the return is a result of our error. Then we will be happy to refund the delivery charge. All returns are subject to a 20% restocking charge.
Returned goods should be sent by recorded delivery as we are not liable for any items lost in the post. Returned goods should be sent by recorded delivery as we are not liable for any items lost in the post. All trade customer orders are subject to a standard 20% restocking charge and postage charges are not refundable.
Under the Consumers Protection (Distance Selling) Regulation 2000 Clause 13(i)(C), you do NOT have the right to cancel any order once a binding legal contract is in place (this we deem to be when an order is received and payment is made) or return the goods other than if delivered damaged or incorrectly. This is because goods ordered are made to customer specification.
In the unlikely event that goods arrive faulty, damaged in transit, or of incorrect design, please inform us within 48 hours so that we can replace or repair the goods in accordance with your statutory rights.
We must be informed in writing (email or fax) before goods are returned. We should also be informed prior to return.
Please re-pack in the original packing any faulty, damaged or incorrect goods and return to the address below.
These conditions do not affect your statutory rights.

The following information would help us when you are returning any item-

Order Number:
Receipt for goods or copy:
Reason for return:
Action you require (refund, exchange for same item, exchange for different item:

We will try and deal with any return quickly and efficiently.  Tuscanor will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods providing all the above points have been followed.


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